👋🏻
Work
(2020 - Currently)
Role
For the Biggest Online Travel Aggregator in India, I’m currently helping customers to book ‘Holiday Packages’ and get ‘Visa’ for International Travel. Previously, I helped travellers to find their perfect stay whether it was a ‘Hotel’ or an ‘Homestay’ .
Case Studies
Reimagining The Map Experience in Hotels
A new map experience—helping customers understand the destination (‘lay of the land’)
Improved the overall booking conversion as well as increased engagement of the map view
Introducing Contextualisation in Filters
Created a personalised experience by proposing ideas for new filter constructs and took them live
Improved the usage of filters which contributed to overall conversion
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Top-rated by Family Travelers | Resort | Kid’s Pool
Cleartrip
(2019 - 2020)
Role
I designed interfaces for helping customers 'resolve queries' regarding their bookings, finding a 'stay' or doing an 'activity'.
Case Studies
Designing a new way to present location information
A new map experience—helping customers understand the destination (‘lay of the land’)
Improved the overall booking conversion as well as increased engagement of the map view
Redesigned Cleartrip Support to assist users with their trips
Created an easier, simpler flow to access booking related information
Revamped the single trip card to furnish critical information i.e. Refund processing, PNR Delay etc.
A bit more about me
For the last 5 years, I have worked exclusively in the travel industry. Learnt a lot about our customers as well as a few hacks (Did you know that “2 seats left” does not mean that only 2 seats are left in that flight?)
I like ambiguity—connecting disconnected pieces of information into a meaningful whole. I commit to thoughtful exploration while being objective in analysis.
“Great designers are great communicators”
Apart from work
100,000+ views on Unsplash
Regular contributor to the Unsplash community
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Listen to "Starstruck" on Spotify
Amateur music producer
🎧
“Atomic Habits”
Currently reading
📖
Manchester United Fan
One day I’ll watch them live & hopefully they’ll play well
🤞🏻
Roger Federer is the G.O.A.T
An opinion I’ll never change
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Thanks for visiting
Hope you enjoyed spending time on my corner of the Internet.
Here’s my Resume.
Reach out to me at sarthakveggalam@gmail.com